Awareness and adoption of cloud computing in hotel management: A case study of Osun State, Nigeria

Résumé

Cloud computing is transforming business operations worldwide, yet its adoption in Nigeria’s hospitality sector remains limited due to awareness, cost, and infrastructure challenges. This study examines the awareness, knowledge, and adoption of cloud computing among hotel staff in Osun State, Nigeria. A structured questionnaire was administered to 185 staff members across six hotels in three senatorial districts. Both descriptive and inferential statistics were employed in the analysis of data obtained. The results from the descriptive statistics revealed that 63.2% of respondents were aware of cloud computing, but only 49.7% reported using it. The primary barriers to adoption were lack of awareness (32.3%) and cost (32.3%), followed by security concerns (15.1%) and poor internet connectivity (16.1%). Regression analysis showed that awareness and knowledge significantly influenced adoption (F (1,183) = 38.04, p < .001, R² = .172), indicating that other factors also contribute to adoption challenges. Findings highlight the need for targeted training programs, policy interventions, and infrastructure improvements to enhance cloud computing adoption in the hospitality sector. The study recommends capacity-building initiatives and strategic investments to support digital transformation in Nigeria’s hotel industry.