INFORMATION MANAGEMENT PRACTICES AND STUDENTS’ SATISFACTION IN FEDERAL, STATE AND PRIVATE UNIVERSITIES IN ANAMBRA STATE

Abstract

Owing to the dynamic and competitive nature of the present global business environment, organisations are besieged with information overload. Hence, higher institutions of learning must maintain effective Information Management Practices (IMP) in order to keep up with the trend, satisfy customers and increase organisational level of performance. However, it was observed that some students believe that the current information service delivery of the universities is subpar, leading to frustration, confusion, and reduced satisfaction levels. The study focused on information management practices and students’ satisfaction in Universities with the following specific objectives; to ascertain the relationship between information sensing and students’ satisfaction and to examine the
relationship between information Processing and students’ satisfaction. The population of the study is 300 respondents made up of ICT workers and students in 6 universities in Anambra state. The survey research design was employed in the relationship study with a
sample size of 270 respondents gotten using the Yamane’s formula for sample size determination. Two-way ANOVA was employed in validating the hypotheses with the aid of statistical package for social sciences (SPSS). The findings of the study revealed that there is no relationship between information sensing and students’ satisfaction and there is no significant relationship between information processing and students’ satisfaction. Consequently, it was recommended that the university should reassess information sensing
and information processing within the university context. Also, the university should establish a system for ongoing monitoring and improvement of information management practices.