Organisational Dexterity and Effectiveness of Commercial Banks in Awka, Anambra State, Nigeria

Abstract

The study investigates organisational dexterity and its role in effectiveness of commercial banks in Awka, Anambra State Nigeria. The objective of the study is to Investigate the relationship between organisational dexterity and firm effectiveness in commercial banks in Awka metropolis of Anambra State, South-Eastern Nigeria. The study's population, which was conveniently chosen from a sample size of 136 and determined using the formula developed by Krejcie and Morgan in 1970, consists of 210 employees of the five banks that were chosen in the Awka metropolis: First Bank of Nigeria, Zenith Bank, Guaranty Trust Bank, Access Bank, and First City Monument Bank. Regression analysis was done on the collected data using statistical software. Findings showed that in the banking industry of Awka, South-Eastern Nigeria, organisational dexterity was found to have a statistical and positive association with firm effectiveness (R2 =.959; F = 1180.390; p-value < 0.05). The following recommendations were made: This study recommends that Banks need to have unique competitive traits to compete in the current unpredictable and uncertain business environment; if not, they will become extinct. Dexterity is one of these qualities that organisations require in today's chaotic settings. The study also recommends that management of banks should have the ability to progress and be sustainable in any complicated and extremely dynamic corporate environment and also have the capacity to recognise opportunities and risks and promptly gather the necessary workplace resources in response.