Quality work life and organizational effectiveness in the hospitality industry of North Central Nigeria

Abstract

The study investigated Quality of Work Life and organizational Effectiveness in the hospitality industry (Three Star Hotel) of North Central Nigeria, (Benue, Nasarrawa, Plateau, Kogi, Kwara Niger and Federal capital territory Abuja) the study adopted survey design. The population of the study consist 1481, a combination of management and operational staff from the available 21 Three Star Hotels of North Central Nigeria Sample size of 315 was determined using Yamane’s (1967) statistical formula, while sample stratification was achioeved using Bowley’s (1964) proportional allocation formula guiding the allocation of questionnaire among management and operational staff of the studied hotels. Data were collected through the use of a structure modified four-square Likert scale questionnaire, while data was processed using Statistical Package for Social Sciences (SPSS version 20 for Microsoft Windows). while multiple regression was used to assess the extent of the combined effect on the dependent variable from a set of independent or predictor variables. However, to get the precise picture of the relationship between the dependent and independent variables as contained in each specific objective of the study, and also control for the possible effects of the other independent variables, partial correlation was also used. Findings revealed that generally, quality of work life has significant effect on Three Star hotels in North Central Nigeria. Specifically, Adequate and Fair Compensation has significant effect on employee Motivation (p=0.000<0.05), Safe and Healthy Environment also have significant effects on Employee Motivation(p=0.000<0.05), The study recommended that Hotels should reinforce all these variables in their bid to driving organizational effectiveness.