REWARD MANAGEMENT AND EMPLOYEE PERFORMANCE IN PHARMACEUTICAL FIRMS IN ANAMBRA STATE, NIGERIA

Abstract

The study investigated the relationship that exists between reward management and employee performance in pharmaceutical firms of Anambra State, Nigeria. Specifically, it determined the relationship that exists between flexible work hours and job satisfaction in pharmaceutical firms as well as the relationship that exists between compensation system and quality service delivery in pharmaceutical firms of Anambra State. This study employed a descriptive survey research design and was anchored on Equity Theory by John Adams (1963).  The population of the study was 549 out of which 231 was the sample size derived using Taro Yamane Technique. Data were collected from respondents with the aid of a structured questionnaire.  The collected Bio data were analysed using descriptive statistics of frequency tables, percentages and arithmetic mean while hypotheses were tested using Pearson Product Moment Correlation Coefficient with the aid of Statistical Package for Social Sciences (SPSS, version 27). Hypothesis one revealed that flexible work hours had a significant positive relationship with job satisfaction in the studied pharmaceutical firms with r = 0.874 n = 202 and p-value of 0.031 (p<0.05). Hypothesis two also indicated that there is a positive significant relationship between compensation system and quality service delivery in the pharmaceutical firms with r = 0.923, n = 202, and p-value of 0.026 (p<0.05). Hence, the study concluded that there is a positive relationship between reward management and employee performance in pharmaceutical firms in Anambra State, Nigeria. It was therefore recommended that pharmaceutical firms give employees flexible work hours as a reward to boost job satisfaction which will lead to client satisfaction. Again, pharmaceutical firms need to constantly adhere to a compensation system that can motivate employees to deliver effective and efficient services.