CONFLICT RESOLUTION AND ORGANISATIONAL HARMONY OF FIRST BANK PLC, AWKA, ANAMBRA STATE, NIGERIA

Abstract

This study focused on conflict resolution and organizational harmony in selected branches of First Bank of Nigeria, in Awka, Anambra. The specific objectives were focused on the relationship between avoidance strategy and job satisfaction among the employees; secondly, between compromise strategy and goal attainment in the selected branches of First Bank of Nigeria, in Awka, Anambra. The study was anchored on Contingency Theory by Fiedler. The study adopted survey research design and simple random sampling technique was used to select the branches of first banks in Awka, Anambra State. The population of the study is 189 and Taro Yamane formula was used to determine the sample size of 128. Data were collected with the aid of structured questionnaire.  The data generated were analyzed using Descriptive Statistics (Arithmetic Mean) and hypothesis one was tested using Pearson Product Moment Correlation Co-efficient while hypotheses 2 was tested using on Statistical packages for Social Science (version 21) at 5% level of significance. Findings revealed that there is positive relationship between conflict resolution and organizational harmony in selected branches of First Bank Plc, Awka, Anambra State by indicating that there is positive relationship between avoidance strategy and job satisfaction; secondly, between compromise strategy and goal attainment;  The study recommended that management  should be adopt emotional intelligence practices such as social skills, self-awareness and social awareness to have adequate knowledge of the personalities within an organization to always adopt conflict avoidance strategy. This will guarantee peaceful work place and high job satisfaction There is need to adopt a system of compromise through sensitization of staff as it will give them the right job behaviour towards attainment of organisational goals.