EMOTIONAL INTELLIGENCE AND CONFLICT MANAGEMENT IN NIGERIA BREWERY PLC, AMA, ENUGU STATE

Abstract

Considering the enormous potential of conflict management and despite the acknowledgement of its immense contribution to organizations, its performance and sustainability still fall below expectations in many organizations. This study investigates the relationship that exists between emotional intelligence and conflict management in Nigeria Brewery plc, Ama, Enugu State, Nigeria. To achieve the stated objectives of the study, a survey research design was adopted to gather data for the study through the administration of 217 respondents purposely selected for the study. Both descriptive and inferential statistics of linear regression, was used to achieve all the objectives of the study. The result from the hypotheses discovered that there is significant relationship that exists between effective communication and collaboration among staff of Nigeria Brewery PLC Ama, Enugu State (p=0.00<0.005). Also, there is significant relationship that exists between self-awareness and accommodating among staff of Nigeria Brewery PLC Ama, Enugu State (p=0.00<0.005) and there is  significant relationship that exists between empathy and compromise among staff of Nigeria Brewery PLC Ama, Enugu State (p=0.00<0.005). The study concluded that between effective communication contribute positively to collaboration among staff of Nigeria Brewery PLC Ama, Enugu State and self-awareness perform effective role in accommodating among staff of Nigeria Brewery PLC Ama, Enugu State. The study recommended that staff of the Nigeria Brewery PLC Ama, Enugu State need to exercise more empathy in order to create room for compromise among staff of Nigeria Brewery PLC Ama, Enugu State, Nigeria.