APPLICATION OF ARTIFICIAL INTELLIGENCE (AI) IN HUMAN RESOURCES MANAGEMENT IN ACCESS BANK PLC, NASARAWA STATE UNIVERSITY, KEFFI BRANCH, NASARAWA STATE, NIGERIA

Abstract

The study examined artificial intelligence (AI) in HRM, using The access bank plc, Nasarawa State University, Keffi as a case study. The study was guided by three research questions and objectives which are to assess the existing HRM processes and challenges faced by Access bank plc, Nasarawa State University, Keffi in their recruitment and employee management, to explore different AI techniques and tools that that has been applied by Access bank plc, Nasarawa State University, Keffi in the HRM context and to examine impacts and limitation of AI adoption in HRM. The study was carried out in Access bank plc, NASARAWA STATE UNIVERSITY, Keffi. The sample size is 92. Taro yamane formula sampling technique was adopted. The study revealed that in table 1 that there are HRM processes and challenges faced by Access bank plc, Nasarawa State University in their recruitment and employee management, table 2 shows that the five items were all supported by the respondents that different AI techniques and tools has been applied by Access bank plc, Nasarawa State University in the HRM context, table 3 shows that the five items were all supported by the respondents that impacts and limitation of AI adoption affects HRM processes in Access bank plc, Nasarawa State University, Keffi and table 4 shows that the five items support and highlight that AI influence HRM Processes. The study recommended that the management of Access Bank Plc should invest in AI-driven recruitment tools to enhance the efficiency and effectiveness of their talent acquisition process.