EFFECT OF INFORMATION MANAGEMENT SYSTEMS ON RESOURCE CONTROL: HOSPITALITY FIRMS PERSPECTIVE IN ANAMBRA STATE, NIGERIA

Abstract

The ability to process and analyze information in a timely manner has become essential for resource utilization and optimization across many organizations, hence necessitating this study to examine the relationship that exists between information management system (IMS) and resource control in hospitality firms in Anambra state, Nigeria. The study adopted a descriptive survey research design, and the population comprised 221 employees of 24 selected hotels across the studied area, and a census method was adopted in terms of sampling. Primary data source was used (structured questionnaire), which passed through face and content validation, and for reliability, Cronbach Alpha method was deployed, and a coefficient of .814 was obtained. Both descriptive and inferential statistics were deployed for the data analysis, and the hypotheses were tested at a 5% significance level using regression analysis. The findings revealed that all the components of IMS (information processing and timely decision support system) had statistically significant effects on operational efficiency. The study, therefore, concluded that improving the information processing and decision-support capabilities of information systems will substantially enhance operational efficiency in the hospitality sector in Anambra State. Based on this, it was recommended that hospitality firms in Anambra State need to invest in advanced information processing and Decision Support Systems (DSS) capable of generating real-time data analytics and predictive insights for the hotels.