ENTREPRENEURIAL INTENSITY AND INTERNAL BUSINESS PROCESSES IN THE TELECOMMUNICATION INDUSTRY

Abstract

The research work examined entrepreneurial intensity and internal business processes in the telecommunication industry. The specific objective of the study among others included to determine if proactiveness and risk taking influences process quality in Nigeria telecommunication industry. The study also examined if innovativeness influences process quality in Nigeria telecommunication industry. The study made use of survey research design that allow for the use of questionnaires to elicit data from the respondents. The population of study comprises 3050 top, middle and lower level managers and members of staff in the branches of the selected telecommunication companies. A sample size of 354 was determined using Taro Yamane method. The sample was drawn using a purposive sample technique. The data collected were analyzed using descriptive statistics such as frequency counts, percentages and regression analysis. Findings from the study reveal that there is significant relationship between proactiveness and process quality in Nigeria telecommunication industry. Risk taking positively and significantly influenced process quality while there is significant relationship between innovativeness and process quality in Nigeria telecommunication industry. The study recommends that management of firms in the telecommunication industry should instill entrepreneurial mindset among employees through training and learning related factors which are critical in developing entrepreneurial orientation. Government and all stakeholders should create a conducive business environment by proving adequate Security. Businesses need a supportive and favorable business environment to facilitate growth and sustainability.