JOB BURNOUT AND EMPLOYEE’S PERFORMANCE IN SELECTED MANUFACTURING FIRMS IN ENUGU METROPOLIS

Abstract

This study examined the influence of job burnout on employee’s performance in selected manufacturing firms in Enugu Metropolis. The main objective of this study is to examine how job burnout affects employee performance in manufacturing firms in Enugu Metropolis, specifically to find out the effect of emotional exhaustion of employees on organizational profitability, to ascertain the effect of decrease in personal accomplishment of employees on organizational productivity, and to find out the effect of depersonalization of employees on organizational creativity.

The research methodology adopted was survey research design. The study population comprised of one thousand, one hundred and forty two (1,142) staff with a sample size of two hundred and ninety-six (296) determined using Taro Yamane formula and Bowley’s population allocation model. The data was sourced basically through primary and secondary sources by distributing questionnaires to affected respondents to elicit the necessary facts. The chi-square (χ²) statistics was used to test the formulated hypotheses.

The study revealed that emotional exhaustion affects employee’s organizational profitability; decrease in personal accomplishment affects employee’s organizational productivity; and depersonalization affects employee’s organizational creativity. Based on the findings, the study recommended that managers of manufacturing firms in Enugu Metropolis should provide vital information about burnout and how employees can prevent it, and should frequently hold seminars to educate employees on the concept of burnout. Managers should also help employees to increase their ability to handle and prevent stress by hiring professionals to teach coping skills and relaxation techniques.