QUALITY OF WORK-LIFE AND EMPLOYEE JOB COMMITMENT: A STUDY OF SELECTED MOBILE TELECOMMUNICATIONS FIRM IN DELTA STATE, NIGERIA

Abstract

This study is designed to investigate the effect of quality of work-life on employee’s job commitment of selected mobile telecommunication firms in Delta State of Nigeria. Quasiexperimental research design was adopted and data were obtained from primary source (questionnaire). A total of two hundred and twenty-two (222) questionnaires were administered via simple random technique out of which, one hundred and fifty (150) were fully completed and retrieved. Five (5) qualities of work-life dimensions (job security, reward and recognition, career growth plan, open communication and employee participation in decisionmaking were regressed on employee job commitment. Data obtained in the survey were analyzed via descriptive (mean, standard deviation and Pearson correlation) and inferential (multiple regression) statistical techniques. Findings indicated that there is no significant relationship between job security, reward and recognition and career growth plans and employee commitment. On the other hand, it was found that open communication and employee participation in decision-making positive and significantly affect employee’s job commitment of the selected mobile telecommunication firms. Given the findings of the study, it was recommended among others that management of mobile telecommunication firms should constantly engage employees by means of partaking in the decision-making process since it has been found to contribute to employee’s job commitment. More so, management should ensure that the communication channels within the firm are transparently open to all employees notwithstanding their cadre so as to further stimulate and strengthen employee’s commitment to work. Again, quality of work-life dimensions (job security, reward/recognition and career growth plans) of mobile telecommunication firms should be improved upon so that employees’ job commitment to work can be further strengthened.