Determinants of Electronic Payment System Adoption in Public Hospitals in Jigawa State, Nigeria
Keywords:
Electronic payment system, technology adoption, public hospitals, HOT-fit, PLS-SEM, Jigawa StateAbstract
This study examines the factors that determine the adoption of electronic payment systems (EPS) in public hospitals in Jigawa State, Nigeria. A cross-sectional survey design was used. The population of the study comprised approximately 3,750 staff of public hospitals (tertiary, specialist, general and cottage) in the State, and a proportionately allocated sample of 361 respondents was determined with the Taro Yamane formula. Of 361 questionnaires administered, 350 were returned and 346 were usable (95.8%). Data were analysed with partial least squares structural equation modelling (PLS-SEM). Technological factors and organizational factors had significant positive effects on electronic payment system adoption, whereas environmental factors had a significant negative effect on electronic payment system adoption. the study further revealed that human factors had no significant effect on electronic payment system adoption. The study recommends reliable power and internet infrastructure, visible management commitment backed by structured staff training, and clear regulatory guidance on the use of electronic payments in public hospitals.
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