Kenneth Chime Chukwuma; Okeke, P. T. C.; Chilokwu, D. O.; Okeke, D. L. N.; Dr. Ifeanyichukwu Oranusi Nwadiogo. A SECOND-ORDER STRUCTURAL EQUATION MODELLING OF SOCIAL MEDIA CUSTOMER ENGAGEMENT AND CUSTOMER SATISFACTION IN THE SERVICE INDUSTRY. jfms 2023, 60, 1-12.