A SECOND-ORDER STRUCTURAL EQUATION MODELLING OF SOCIAL MEDIA CUSTOMER ENGAGEMENT AND CUSTOMER SATISFACTION IN THE SERVICE INDUSTRY. Journal of the Management Sciences, [S. l.], v. 60, n. 2, p. 1–12, 2023. Disponível em: https://journals.unizik.edu.ng/jfms/article/view/2579. Acesso em: 10 may. 2025.