G. C. Alonta, O. C. Obi, and M. C. Orabueze, “Customer Relationship Management Strategies for Improving the Utilization of E-Marketing Operations by Small and Medium Enterprises in South-East, Nigeria”, JORIACE, vol. 3, no. 2, pp. 33–46, Dec. 2024, Accessed: Apr. 20, 2025. [Online]. Available: https://journals.unizik.edu.ng/joriace/article/view/5603