SUPERVISORS' ASSESSMENT OF MODERN OFFICE TECHNOLOGY COMPETENCIES EXPECTED OF OFFICE TECHNOLOGY AND MANAGEMENT (OTM) GRADUATE WORKERS IN DELTA STATE
Abstract
This study was carried out to determine the modern office technology competencies expected of office
technology and management (OTM) graduate workers by supervisors in Delta State. The study was
guided by two research questions and two hypotheses tested at 0.05 level of significance. The
respondents consisted of 142 supervisors, made up of 74 heads of department and directors of
government establishments, and 68 managers and directors of private establishments in the study area.
Survey research design was used to conduct the study. A 28-items questionnaire was used to collect
data from respondents, which was used for the research. The instrument was validated by experts and
had a total Cronbach Alpha reliability coefficient of 0.77. Mean and standard deviations were used to
answer the research questions, while t-test was used to test the null hypotheses. The findings of the
study indicated that the supervisors, who are employers as well, very much expect information
processing competencies from the OTM graduate workers. The extent of supervisors' expectations of
information processing competencies did not differ significantly based on the mean ratings of male and
female supervisors of OTM graduates in government and private establishments. The findings also
reveal that supervisors expect much communication competencies from the OTM graduate workers.
The extent of supervisors' expectations of communication competencies did not differ significantly
based on the mean ratings of experienced and inexperienced supervisors of OTM graduate workers in
government and private establishments. The findings imply that various modern office technology
competencies are much needed in government and private establishments irrespective of experience
and gender of the supervisors. Hence, the identified competencies need to be emphasized in curriculum
practice, training and development for future office technology and management workers. Based on
the findings and the implications, it was recommended among other things that, curriculum planners,
business and OTM education lecturers should ensure that the competencies required for modern office
technologies are entrenched in the school curriculum and taught in the institutions
