IMPACT OF SERVICE RECOVERY ON CUSTOMER SATISFACTION AMONG COMMERCIAL BANKS IN EKITI STATE

Abstract

The main problem of Nigeria nowadays is the growth in insecurity. A major cause for concern is the frequency of wanton and ritual killings, kidnappings, property vandalism, Delta militancy, fraud, farmer-herder conflicts, banditry, religious conflicts, Boko haram insurgency, and interethnic disputes. Numerous times, crooked politicians and bad leadership are blamed for this terrible Nigerian experience. It is believed that leadership will serve as a catalyst for the coordination, effective distribution of good news, projection of visions, dissemination of knowledge, and implementation of excellent public policy. Unfortunately, Nigerian leadership is lacking greatly. Numerous persons in positions of power abuse such positions for their gain, the imposition and realization of personal interests, victimization, theft, the pursuit of rivals, and the poverty of the populace. In contrast, this lack of managerial and leadership skills has developed into a scary insecurity that is raging.   The mounting anxiety prevents both domestic and foreign investment, poses a major risk to the safety of people and property, and obstructs the pursuit of sustainable development. This paper examined insecurity challenges and leadership in Nigeria from 1999-2023(Fourth Republic), the incidents of insecurity, and their implication on sustainable development. Secondary data collected from the internet, academic journals, books, and newspapers was used. The data was analyzed based on the content and descriptive statistics. This study recommends that the government must raise national intelligence to fight the menace and also policymakers to design and implement inclusive policies that mitigate violence.