WORK ETHICS AND SERVICE DELIVERY AMONG CIVIL SERVANTS IN SELECTED MINISTRIES IN ANAMBRA STATE

Abstract

The work ethics in Anambra State civil service seem not to be as efficient as it ought to be, hence the need to carry out this study to examine the relationship between work ethics and service delivery among civil servants in selected ministries in Anambra state as the broad objective. The work was anchored on the Deontological Theory of Ethics propounded by Immanuel Kant. The study adopted survey research design, with a population of 2094 staff members of 10 randomly selected ministries in Anambra State and sample size of 335, arrived at using Taro Yamane sample size determination formula. The main source of data collection was primary source, through the use of structured questionnaire and it was validated using face and content validity and the reliability was ascertained using Cronbach Alpha reliability technique which returned a coefficient of .823. The analysis was done using a combination of descriptive and inferential statistics and hypotheses were tested at a 5% level of significance. Findings showed that there was a statistically significant negative nexus between bureaucracy and service delivery and there was a statistically significant negative relationship between transparency and service delivery among civil servants in selected ministries in Anambra state. Hence, it was concluded that work ethic had a statistically significant relationship with service delivery in the civil service of Anambra State. Among others, it was recommended that strategies and measures need to be put in place to encourage workers to be promptly responsive at the work place.