CONFLICT MANAGEMENT AND ORGANIZATIONAL PERFORMANCE OF INDEPENDENT NATIONAL ELECTORAL COMMISSION, KOGI STATE
Keywords:
Accommodating, Collaborative, Conflict Management, Organizational PerformanceAbstract
This study investigated the effects of conflict management on organizational performance, focusing on the Independent National Electoral Commission (INEC) in Kogi State. The research employs a survey design approach. The total population for the study comprises of 315 employees of the Independent National Electoral Commission (INEC) in Kogi State, which involves the State Headquarters and branches in the twenty one Local Government Areas in Kogi State with a total population of (315). The study adopted Krejcie and Morgan (1970) sample size formular to arrive at 169. A total of 169 questionnaires were distributed to staffs of the Independent National Electoral Commission (INEC) in Kogi State. Furthermore, 169 questionnaires were completely filled and returned. The study used multiple linear regression and frequency table to analyze the result. Findings reveals that accommodating conflict management style demonstrates a significant and positive effect on organizational performance, with a t-statistic of 12.464, a beta coefficient of 0.564, and a significance level of 0.000. Furthermore, the collaborative conflict management style significantly and positively affects organizational performance, as evidenced by a t-statistic of 8.019, a beta coefficient of 0.406, and a significance level of 0.000. In conclusion, this study emphasizes the critical role of conflict management styles in shaping organizational performance. The study recommended that the independent National Electoral Commission in Kogi State, Nigeria, consider integrating and promoting accommodating conflict resolution approach within their organizational culture. It was also recommended that organizations should actively promote collaborative approach, particularly in scenarios where creative problem-solving and consensus-building are critical.