Perceived Impact of Artificial Intelligence (AI) Usage on Library Services in Secondary Schools in Calabar, Cross River State, Nigeria

Abstract

The main purpose of the study was to investigate perceived impact of Artificial Intelligence (AI)
usage on library services in secondary schools in Calabar, Cross River State, Nigeria. Two null
hypotheses were formulated to achieve the purpose of this study. Descriptive survey design was
adopted for the study. A sample of 250 librarians and students from 25 secondary schools in Calabar,
Cross River State, Nigeria was drawn for the study. A duly vetted structured questionnaire instrument
was used for data collection. Data generated were subjected to statistical analysis using independent t
test at 0.05 level of significance. The result obtained from the analysis revealed that there is a
significant impact of user experience and library management efficiency on artificial intelligence (AI)
in library services in the study area. Based on the findings of this study, conclusion was drawn. It was
recommended that: school management should prioritize AI tools that enhance user experience, such
as personalized recommendation systems, voice assistants, or automated reference services to boost
student engagement and satisfaction; the management should implement AI-powered management
platforms to automate cataloguing, track usage patterns, and optimize resource allocation. This will
not only improve efficiency but also create a data-driven environment for future innovations.