A QUEUING MODEL FOR CUSTOMERS’ FLOW IN BANKING SECTOR IN RURAL AND URBAN CENTRES.

Abstract

Queuing system or waiting line theory is primarily concerned with processes characterized by random arrivals (i.e., arrival at random time interval); the servicing of the customer is also a random process. Obtaining a good model for a queuing system requires an understanding of key components of the queuing system from which the system characteristics are derived. Flow of customers in a banking sector can be affected by location. The research is set to investigate possible variation in queuing model of banks with respect to geographical location. Two rural banks and two urban banks were selected. Queuing model were used of the data collected. The results showed that the queue models depend on location of the bank and banks cited in similar location have similar models.