HUMAN RESOURCES MANAGEMENT CAPABILITIES AND SUSTAINABLE OPERATIONAL EXCELLENCE OF MSMES

Abstract

This study empirically measured the impact of human resources management capabilities
on the sustainable operational excellence of some selected micro, small and medium
enterprises (MSMEs) in Nigeria. The specific objectives of the study were to examine the
impact of demographic characteristics on human resources management capabilities and
sustainable operational excellence of MSMEs in Nigeria, and to investigate the impact of
human resources management capabilities on sustainable operational excellence of MSMEs
in Nigeria. The study used descriptive survey research design. The sample size of the study
was 324 which was determined using Taro Yamane formula (1967). 324 copies of
questionnaire were administered to departmental heads and middle level officers of MSMEs
out of which 288 copies were validly retrieved and used for data analysis. Both descriptive
and inferential (simple regression) statistics are employed for the test of the hypotheses.
Data were analysed using Statistical Packages for Social Sciences Version 22. The findings
of the study revealed that most of the MSMEs lacked useful capabilities (people
management, and finance) because of their business size and nature. The study concluded
that human resources management capability has significant impact on sustainable
operational excellence of MSMEs in Nigeria. The study recommends that there is need for
MSMEs in food, agro-allied and services to establish strong human resources management
capabilities in order to enhance their relevance, survival, and growth of the MSMEs in
Nigeria.