CONFLICT MANAGEMENT IN ORGANIZATIONAL PERFORMANCE IN THE ANAMBRA STATE MINISTRY OF WORKS, AWKA.

Abstract

Conflict should not always be seen as something undesirable but rather as a necessary
outcome that can bring positive consequences if properly managed. This study examined
conflict management and organizational performance in Ministry of Works Anambra State.
The study was quantitative in a nature as data collection was based on the primary sources,
while the conflict management theory was adopted as the theoretical framework of analysis.
The study therefore revealed that; there is a significant positive relationship between
effective conflict management and the improvement of organizational performance in
Anambra State Ministry of Works. Again, the study found out that; there exists a significant
positive relationship between proper collaboration and increased employee productivity in
Anambra State Ministry of Works. Thestudy concludes that conflict management have a
significant positive relationship on the Organizational performance in Anambra Ministry
of Works. Based on the findings of the study, the following recommendations where made;
that in the events of any organizational conflict the personalities involved in the activities
should not be attacked, instead, the problem should be the focus. Again, organizations
should find out if staff appointed to top management are adequately trained and prepared
to occupy administrative positions in the ministry of works Awka. This is because an
untrained administrator may in the course of resolving or managing conflict create the one
that will heavily affect the general performance of the ministry.