CONFLICT MANAGEMENT AND ORGANISATIONAL PERFORMANCE OF DEPOSIT MONEY BANKS IN NIGERIA. A STUDY OF FIRST BANK OF NIGERIA, AWKA, ANAMBRA STATE.

Abstract

This study focused on conflict management and organizational performance on selected
branches of First Bank of Nigeria, in Awka, Anambra. The specific objectives were focused
on the relationship between collaboration strategy and work relationship among the
employees; and between compromise strategy on and goal attainment; in the selected
branches of First Bank of Nigeria, in Awka, Anambra. The study was anchored on
Contingency Theory by Fiedler. The study adopted survey research design and simple
random sampling technique was used to select the branches of first banks in Awka, Anambra
State. The population of the study is 189 and Taro Yamane formula was used to determine
the sample size of 128. Data were collected with the aid of structured questionnaire, while
other data were analyzed using descriptive statistics (arithmetic mean). Findings revealed
that there is positive relationship between conflict management and organizational
performance in selected branches of First Bank Plc, Awka, Anambra State by indicating
that there is positive relationship between collaboration strategy and work relationship; and
between compromise strategy and goal attainment. The study concluded that conflict
management technique of collaboration and compromise are effective and as such foster
healthy work environment towards outstanding performance of the organization. Therefore,
the study recommended that management should establish a platform where employees
discuss grievances so as to treat errors on the tables before it results in conflict in the
organization.