TECHNOLOGY DEPLOYMENT AND CORPORATE VALUE ADDED AMONG LISTED COMMERCIAL BANKS IN NIGERIA

Abstract

This study investigated the effect of technology deployment on corporate value added of listed commercial banks in Nigeria. It discomposed technology deployment into, point of sale transaction, internet banking transaction, automated teller machine transaction and corporate value added proxy by net profit. Adopting the ex-post facto research design, a total of 10 listed commercial banks in Nigeria out of a population of 13, were sampled using the purposive sampling technique. And deploying the panel least square regression technique to test the data extracts from the Statistical Bulletins of the Central Bank of Nigeria for the period 2013 – 2024, the result showed that point of sale is negative and statistically significant, internet banking transaction had a positive but insignificant effect while automated teller machine indicated a positive and statistically significant effect. The study therefore concluded that the value added of deposit money banks in Nigeria is heavily influenced by the adoption and integration of various technology deployment, which are increasingly becoming crucial in the competitive banking sector. The study recommends that banks management are advised to reduce the reliance on point of sales (POS) transactions as a primary service offering. Instead, focus on optimizing and diversifying revenue streams to mitigate the negative impact on bank value added, enhance the revenue-generating potential of internet banking platforms by introducing value-added services and loyalty programs that can differentiate the bank from competitors and improve customer retention and continue to expand and maintain a robust network of automated teller machines (ATMs) to capitalize on their significant positive effect on bank value added, ensuring that ATMs are accessible, reliable, and meet customer demand efficiently.