CHALLENGES AND OPPORTUNITIES IN IMPLEMENTING DIGITAL TRANSFORMATION IN NIGERIAN PUBLIC SERVICE

Abstract

In the age of rapid technological advancements, digital transformation has become a
defining force reshaping global sectors. The Nigerian public service, as a fundamental
element of the country's administrative framework, is no exception. This study delved into
the multifaceted challenges and opportunities that arise when implementing digital
transformation in the Nigerian public service. Despite its importance, the public service has
long grappled with inefficiency, corruption, and service delivery issues. Digital
transformation, facilitated by technologies like AI and data analytics, presents a solution to
these problems. This research adopted a qualitative approach, gathering data from
secondary sources including journals and online resources while using Technology
Acceptance Model (TAM), originally proposed by Davis in 1989 as a guide. The study
focused on the integration of digital technologies in administrative processes and examined
its dimensions in the contemporary context. Digital transformation offers the Nigerian
public service numerous advantages, including streamlined service delivery, transparency,
data-driven decision-making, citizen engagement, remote access, and cost savings.
However, several barriers impeded its adoption. Infrastructure deficit in rural areas limits
equitable access to digital services. A lack of digital skills among employees and leadership
gaps hinder seamless integration. Frequent power outages disrupt digital initiatives, while
political dynamics, inadequate policies, and resistance slow progress. Theft and
vandalization of infrastructure exacerbate challenges. To advance digital transformation in
Nigeria, a comprehensive approach is required. Prioritizing telecommunications and
internet infrastructure in rural areas, establishing training programs, investing in reliable
power supply, creating secure digital databases, formulating supportive policies, and
enhancing security measures around critical infrastructure are essential steps. Successful
implementation of these recommendations can pave the way for improved efficiency,
transparency, and service delivery in the Nigerian public service, while also serving as an
example for similar endeavors in the region.