ICT Adoption and Operational Efficiency in Local Government Administration: Evidence from Selected Local Governments in Anambra State, Nigeria
Keywords:
ICT adoption, operational efficiency, employee output, local government administration, digital governance, public sector performanceAbstract
The integration of Information and Communication Technology (ICT) into public administration has become increasingly important for improving institutional efficiency and service delivery in developing countries. This study examined the effect of ICT adoption on operational efficiency and employee output within selected local government areas in Anambra State, Nigeria. Specifically, the study focused on Aguata, Awka South, and Onitsha North Local Government Areas. The Technology Acceptance Model (TAM) served as the theoretical foundation of the study. A cross-sectional survey research design was adopted, while quantitative data were collected through structured questionnaires administered to civil servants across the selected local governments. From a target population of 3,687 employees, a sample size of 361 respondents was determined using Taro Yamane’s formula, out of which 311 valid responses were retrieved and analyzed. Descriptive statistics and Chi-square analytical techniques were utilized for data analysis. Findings revealed that ICT adoption significantly improves operational efficiency by reducing bureaucratic delays, automating administrative workflows, and minimizing operational costs. The study also established that ICT positively influences the quality of employee output through improved task accuracy and access to real-time information systems. However, inadequate digital training, weak technical infrastructure, and poor system reliability were identified as major constraints limiting the full realization of ICT benefits within local government administration. The study concluded that strategic ICT adoption remains a critical driver of institutional modernization and effective public service delivery in grassroots governance. It recommended sustained investment in digital infrastructure, regular ICT training for civil servants, and the development of adaptive e-governance frameworks within Nigerian local government systems
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