EFFECT OF EMPLOYEE GRIEVANCE ON PERFORMANCE OF HIGHER INSTITUTION: A STUDY OF NNAMDI AZIKIWE UNIVERSITY, AWKA, NIGERIA

Abstract

The study determined the effect of employee grievance on performance of Nnamdi Azikiwe
University, Awka, Anambra State. The study adopted survey research design and data were
generated through the questionnaires administered to the respondents. The population of
the study comprised 2637 academic staff of Nnamdi Azikiwe University, Awka. The data
generated in response to the questions was analyzed and hypotheses were tested using
Simple Regression via SPSS version 20 at 5% level of significance. The result revealed that
employee dissatisfaction and perceived unfair practices have effect on job commitment in
Nnamdi Azikiwe University, Awka, Anambra State and this effect was statistically
significant. The findings indicates that employee dissatisfaction, and perceived unfair
practices has effect on job commitment in Nnamdi Azikiwe University, Awka, Anambra
State, and this effect was statistically significant. This study concludes that employee
grievance on performance of Nnamdi Azikiwe University, Awka, Anambra State. Based on
the findings, the study recommended that employees that have job dissatisfaction have
relatively negative emotions to their jobs, there is need for job satisfaction, hence, employees
who have high job satisfaction have positive emotions to their jobs.