EFFECT OF KNOWLEDGE MANAGEMENT ON EMPLOYEE PERFORMANCE IN FIRST BANK PLC, AWKA, ANAMBRA STATE.

Abstract

In Nigeria the turbulent changes in the environment has made organizations especially in banking sector to resort to retrenchment of employees as a means of survival. Also, the POST-COVID era which organizations exist in, has birthed fierce changes and intense competition which has made knowledge more crucial for organizational sustainability and survival. This study investigated the effect of knowledge management on employee performance in First Bank PLC, Awka. Anambra State.

Two Research questions were formulated to guide the study. The data used for the study was obtained using a structured questionnaire which was distributed to the employees of the four branches of First Bank PLC in Awka. The study employed descriptive statistics and Regression analysis (SPSS version 20) to analyze the data and test the hypotheses. The result of the study revealed that knowledge acquisition and knowledge sharing has a positive and statistically significant effect on employee job satisfaction and employee motivation in First Bank PLC, Awka.

Based on the findings, the study recommended that First Bank PLC should massively invest in training and development programs such as online courses, mentorship programs, and workshops that have a clear career development path and also provide access to books, journals, and research papers that will support employees to acquire knowledge, in turn employees are empowered to surmount POST-COVID complexities, beat competition, and steady improve performance.